A career at the Department of Customer Service (DCS) allows you to serve the people of NSW. We are focused on delivering first-class customer service, digital transformation and regulatory reform. Come join us and influence the future of our great state.
Explore careers at the department
- Digital jobs at DCS
- Types of careers
- DCS career benefits
- Why join the Department of Customer Service?
- Belong in our diverse and inclusive workplace
- Grow your career with us
Is TECH your thing?
Do you have a passion for anything and everything to do with technology?
We need you!
Careers in product management, software engineering, design, customer experience (CX), user experience (UX), cyber security and more...
Join us and use the latest technology to build and deliver products that put the customer front and centre. Work on innovative and exciting digital projects that make interacting with government easier and create better outcomes for our customers.
Join the team
We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW.
We need people from diverse backgrounds, who believe that providing modern, accessible government services can change people's lives.
As a leading central service agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.
Our commitment to digital transformation is at the heart of what we do; driven by the digital services teams across DCS includingService NSW, Digital.nsw,Revenue NSWand SIRA.
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Meet some of our team
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Types of careers
We offer more than just a desk job, with careers almost as diverse as our people.
Customer service
Work on the frontline supporting customers, communities and industry.
Careers include responding to enquiries in our call centres, walk-in service centres, or via social media, email or post.
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Digital
Do you have a passion for anything and everything to do with technology?
Careers include user interface (UI), user experience (UX), customer experience (CX) developers, engineers, platform architects and content designers.
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Regulators
We regulate industries, service providers and community activities.
Careers include safety, building or consumer protection inspectors, community education or managing the 1,000s of trade licence applications we receive every year.
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Policy and legal
We manage more than 100 pieces of legislation for NSW. Join one of our policy or legal teams who draft the laws that shape the future of NSW, and protect the rights of its citizens.
Examples include careers as a policy advisor, lawyer, counsel or legal officer.
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Human resources
Do you have an interest in helping people meet their full potential? Our People and Culture team is the place for you.
Careers in talent acquisition and development, change management, return to work, inclusion, dispute resolution and industrial relations.
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Don't fit in a box?
The career opportunities at DCS are as diverse as the many different services we provide.
Examples of careers include wedding celebrant, video production, stakeholder engagement, project manager and accountant.
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Build your career
A great place to grow
We offer a huge range of learning and development opportunities, including leadership and graduate programs.
Be part of a team where everyone, every day has the opportunity to learn.
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Benefits
A place supporting lifestyle
We offer flexible working, competitive pay and conditions, and support employee health and wellbeing.
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Inclusion and diversity
A great place to belong
The key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You belong in our diverse and inclusive workplace.
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Serve the community
A great place to make a difference
Pandemic response
From websites, to QR code check-ins and education campaigns, we have led the pandemic response with partner agencies like NSW health.
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Helping fire-affected communities
No-one will ever forget the fires that ripped through NSW in 2019. Our staff were on the scene, providing help with our travelling mobile service centres.
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Leading the way in recognition
Our department won a swag of awards at the recent NSW Premier Awards, including Public Servant of the Year.
Programs
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NSW Leadership Academy
The NSW Leadership Academy is a development program designed to challenge the individual and create exceptional NSW public sector executives.
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Graduates program
The Graduates Program gives you endless opportunities to shape and change the future of NSW. You’ll work on projects that contribute to making our state a great place to live, work and visit.
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Mentoring program
Tap into the existing knowledge, skills, and experience of senior employees and executives to advance your career. Or transfer these skills to newer or less experienced employees and build the leaders of tomorrow.
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Stepping Into
This program connects university students with disability, provides valuable on-the-job experience with our many experts and helps them launch into a career once they've finished formal study.
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